1 reviews | Active since Dec 2016

14 Dec 2016, 00:26

Discovering that Discovery is shocking!

<p>I have been with Disovery on the Smart Plan for the past 7 months (without any claim). About 2 weeks ago I realized I was taking a higher dosage of my sleeping aid Zolpiclone than prescribed. Since I wanted to nip this is the bud as quickly as possible, I had a look on the Discovery app for suggestions.</p> <p> </p> <p>i emailed Harmoney Clinic in Hout Bay just asking for advice on what I should do. They said come to talk which I did a couple of days later. They recommended that I should check in for a couple of days so that we could get me off the pharmaceutical completely, which I thought was a great idea.</p> <p> </p> <p>Harmony did the application, all seemed well till today. I get called on a very bad line (a call center?) that my Medical Plan Was Cancelled! due to claiming on a pre-existing condition! I mean really? I paid R1596 per month to have security, I'm in exceptional health and then I get treated like a ********.</p> <p> </p> <p>i highly recommend to anyone not to go near Discovery, find an alternative as they will cancel your account without warning just so they do not have to pay for your treatment.</p> <p> </p> <p>i'm going big on this one on my extensive social networks, people have to be made aware that Discovery certainly does not have your health as their priority and will do anything to wiggle out of paying for treatment. </p>

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Replies (3)
Discovery Health
Discovery Health's reply14 Dec 2016, 07:41
Official

Dear LiliB

We’re sorry to hear you’re dissatisfied.

Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

's update14 Dec 2016, 13:20
Reviewer Update

Anyone have recommendations for a reputable Hospital Plan in South Africa? Specifically a company that would be interested in servicing the whole South African film industry as a group. I can mail and access over 30,000 filmmakers on my social networks within minutes. Looking for a scheme that treats customers with respect and dignity and I will bring them the business.

Discovery Health
Discovery Health's reply15 Dec 2016, 12:17
Official

Dear LiliB

We have been in touch with you to answer your comments.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team