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oB
oswald B

1 reviews | Active since Jul 2020

07 Sept 2022, 11:05

Discovering Health my medical aid,can't of won't aid my healthmy

I have submitted invoices and receipts for out of pocket payments on 2 Sept 2022.I have e-mailed,uploaded via the app,only to receive automated responses and then to my surprise they need procedure codes and GOD knows what else.I its ****** straight forward,look at the invoices and receipts and just READ,it is that simple,what on earth can be so hard to understand.Its the 7th of Sept 2022 now.Not even a phone call.....GOD help us all

0
Replies (6)
Discovery Health
Discovery Health's reply07 Sept 2022, 12:08
Official
Dear Oswald B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team


oB
oswald B's update07 Sept 2022, 14:17
Reviewer Update
please do note my concerns,its a regrettable shame that me as your client have to communicate on this platform
oB
oswald B's update08 Sept 2022, 09:28
Reviewer Update
still no e-mail,phone call,sms or even a letter
Discovery Health
Discovery Health's reply08 Sept 2022, 13:54
Official
Dear Oswald B

We’ve contacted you regarding your complaint.

Regards
Discovery Health Servicing Team
oB
oswald B's update08 Sept 2022, 14:08
Reviewer Update
thank you for contacting me and resolving the issue satisfactory
Discovery Health
Discovery Health's reply05 Oct 2022, 11:55
Official
Dear Oswald B

Thank you for taking time to give us your feedback. 
   
Regards 
Discovery Health Servicing Team