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Delia B

1 reviews | Active since May 2016

08 Oct 2020, 12:59

Discovering Discovery's Disfunction | Co-Payments | Authorisations | Reduction Of Care

Absolutely horrible medical aid and unwilling to take responsibility for anything. Attempting to force exorbitant co-payments on a PMB procedure. Attempting to force reduction of quality of care, even though the case histology is motivation enough not to reduce quality of care. My husband has been on this medical aid for over 7 years, and now that he is supposed to be admitted to hospital FOR THE FIRST TIME since joining Discovery, you want to come with your issues. And this for the surgical removal of CANCER. Ronette Janse van Rensburg from Discovery in Mpumalanga was also of no assistance - no one seems to listen to fact at this company. You should be ashamed of your service. Why does one need to scream for 72 hours before anyone listens.

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Replies (1)
Discovery Health
Discovery Health's reply09 Oct 2020, 09:43
Official
Dear Delia H
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team