Discovering Discovery (good luck :( )

Good Day

Your service is shockingly poor!However , your name is apt as getting service from you guys is an absolute discovery! I was advised on Friday 27th August that I had 3 options to update the Dr details:1) Get the member to phone in 2) Get the broker to request3) Send an e-mail from the e-mail account listed as the contact Now, some context; I am the son of the member. I make the payments and I do the correspondence as the member is sickly, with the suspicion of stroke and Parkinsons disease. I have relocated from Durban 12 months ago& do not use the original company e-mail. So, as I told your consultant on Friday, none of your 3 options work for me;The member is very feeble, I have no idea who the broker is nor do I wish to know as i correspond, I have no access to the original e-mail account. I had to bend over backwards to get an e-mail sent from the original account & waited the prescribed 2-3 days. Now you tell me the member has to sign the requesting letter!The member is barely in a condition to do anything! Last week, she fell and hit her head. When do we expect to get treatment for services that we are paying for?Please spare me the red tape nonsense & stop shovelling Discovery's **** app and supplementary services when you can't provide a primary service. Denial of service which I'm paying for , in my books, is tantamount to theft!