Discoveries terrible customer service

I have had such a terrible experience with Discovery. I fell pregnant and was never informed that I needed to activate my pregnancy benefit on the app which resulted in me seeing the doctors and Discovery then not paying the accounts. after complaining on mail and had to wait several days for feedback, I got a mail stating that the medical had problems with the health plan as the benefits changed in the new year and that the claim will be paid once resubmitted. i then called the call center and spoke to a gentleman whom assured me that they are having a lot of complaints from customers on the same plan and that they are busy working on the claims.

a few week later I get doctors calling me again asking for the payments which I thought was handled by my medical. I sent another mail to the medical aid on 2018-02-14 and have still had any response.

this is so frustrating being pregnant and not knowing if baby and I are covered by a medical aid that i pay every month. i need to make follow up appointments and see doctors but I do not get any help or response regarding my requests and I just really don't know how to sort this out.

what a terrible experience !!!