Discoveries agents are ***********

To highlight this is the second time now in a row that Discoveries has given me wrong information about billing/accounts and after I wrote a report about them and they apologised and realised their mistake, now they have repeated it again. They are not sorry when they reply to hello peter emails or care about rectifying their their problems obviously if they are repeating the very same thing I they apologised for. I changed my package from key care to Key care core, I was told the debit for this month will still go off as usuall but I will be reimbursed. I spoke to 2 consultants. and told them to make note of it that I would like the balance to be reimburesed due to the fact that it is a cheaper package. I was assured by both of them that 7 days from the 20th I would have my money reimbursed.I purposefully spoke to 2 consultants as evidence because I have delt with Discoveries *********** consultants before.. Its 8 days later and nothing. I call today and they say it was not done,its being put through today. The consultant was rude and has bad attitude and has the odesity to tell me the client \THATS REALITY