Discover you were WRONG

I broke my foot on 2nd December 2017 and was admitted to hospital.I've been a member for 15years& usually require to visit a doctor once or maybe twice a year. It was the first time I was hospitalised in my life so when I was being cared for at Louis Leopold Hospital in Bellville, I was admitted on the 2nd close too midnight meaning I was wheeled through the doors 2 mins before 12:00 & put over into a bed at 12:05. I would then go into theatre on the evening of the 3rd December 2017.All went well then my first check up on the 16/12/17.Doctor told me it looks good but he will have a chat with his colleagues regarding a gap between the bones in my foot(by the way my right foot broke off my ankles).I received my (Moon boot&Crutches) & was instructed how to move around etc. Next day I went out for the first time again since the accident & was a really difficult moment having to move with crutches, I never had yo stop to rest so many times ever!!!. Eventually to cut it shorter....I received a call from the Doctor asking if I could come back for another op!!! On that day...I was dozing off in the bus to that call...The doc was going on vacation later that day so he asked if he could do the op before he goes away....I was in no shape or had no shape way I could make it so he rescheduled an appointment with another doctor at Melomed Hospital in Bellville for the 23/12/17 at 07:00 & discharged late afternoon the same day.The PROBLEM I have with DISCOVERY is they decide what they want to pay & what not.Being a member for 15years it kind of given me a Sense of Peace of Mind in case I'm somehow hospitalised.How WRONG I was!!!You email service@discovery email address as calling the number gives you a different person then must explain the same thing you did with the previous consultant. Then you will receive a reply from them stating it'll take 3 -5 working days that someone will contact you telephonically or via email????I received that reply on the 28th March 2018. I'm still waiting...& while there was outstanding accounts Discovery sent me documents myself and my doctor had to complete & resent to them which was the reply I mentioned.To date no one contacted me then I saw they paid two outstanding payments then I just thought to call both hospitals and checked that everything is covered.... I found that they never paid the people that provided the crutches and boot that was issued that day after the accident!!! I broke my foot!!!This goes together with the treatment &healing process of my injury!!!I sent them copies of the outstanding payments to receive another 3 - 5 working days someone will contact you... LIES!!They over promise & disappear never mind under deliver?!!!! Before I also sent them copies of outstanding payments where I was told someone will contact me but no one ever did!!!I wasnt to upset for the previous LIE when no one called because they paid it so after not hearing from them I called the hospitals again & had a shock ad they just left it UNPAID & FAILED to notify me of it!!!I think some accounts have been sent to attorneys already & I WASN'T aware as DISCOVERY decided what they will pay & what not AND never notified me that there was outstanding accounts now this have a negative impact on my credit rating that could have been prevented but DISCOVERY have no decency or have a clue what Good Customer Service is especially as I'm too in a customer service Industry. I won't recommend anyone to experience this Non Caring Organization!!! Tell me what happens to someone's contributions for their entire life if they never required hospitalization??? How can they pay for the op & not for crutches or Xrays...this is not their favorite so they don't pay it & don't notify you they haven't paid it they just remain silent & hope u will just leave it& move on???!!!!Bull.....t!!!Why couldn't DISCOVERY notify me about it???Now they can't answer!!! Don't even think of joining this dishonest non customer service industry that just push up the fees every year ****!!!I'll understand if you paid everything!!! I know that insurance & med aid is somehow similar where the sales person receive commission on spending the least to nothing when compensating a client or paying med bills!!!So you just left unpaid accounts & didn't even consider notifying me that shows that they don't give a F......of me and you...DISCOVERY YOU SUCK!!?Save yourself from this Hell Experience and discontinue your membership or if you're deciding in a Med Aid Scheme don't choose them I mean you want the best for yourself and your family& they not close to nice they just don't pay then down the line you have attorneys calling you for payments that you had no clue of or when you open an account they tell you sorry sir/mam you cannot as you blacklisted!!!!Can you imagine that???I don't want anyone else to experience the Nightmare that I'm still experiencing through DISCOVERY!!!!Worst Customer Service Ever!!!