Discover Unhappiness

Discover conveniently upped my premium by over 40%. I then provided all the documents needed to confirm my income.

They then responded saying they received: - A Letter from SASSA - And a Letter from the employer declaring income from March 2024 to January 2025.

I have never received a SASSA grant and I am self-employed so I have no idea how they could've possibly received those documents from me.

I then responded to this and received no response for over 10 days.

I followed up again and received an automated response saying: One of our Client Relationship Managers will attend to your request.

I have not received an email or call from a relationship manager.

This all very conveniently neglected so I can pay the extra R800 Discovery slapped on my premium.