Discover the horrible service at Discovery Health

From the useless website which keeps on crashing to the useless call centre which provides little to no assistance, I am fed up with the horrible service provided by Discovery. I cannot believe that adding a dependent to my medical aid is this complex for such an insurance provider. Perhaps their focus isn't retaining their customers by providing good service but getting new customers with their gimics. The New Business is absolutely useless and I am close to closing ALL my policies with Discovery (life policies and health included) just to run away from their horrible service!