Discover: Such a dissapointment

I have no words for Discovery service in general. I picked it up when they were offering me car insurance. Imagine, I was being offered a product by them but their customer service was lacking. I accepted their car insurance offer but the process was never a success due to their service. As we speak I am insured by King Price. This was in 2018.

Fast forward to 2019 and to why I have decided to write this review. In March this year my daughter and I were added to my fiancés medical aid and Vitality benefits. We were given a 3 months waiting period because our previous medical aid option was not in the same level as the option my fiancé is under. However, vitality benefits were active, we even used it to book flights.

This month of May, the 8th , I decided to join Virgin Active gym. To my surprise, I did not exit on vitality. My fiancé contacted discovery and he was told that it's because he is no longer employed. Funny enough he still works for the same employer, premiums were deducted and both him and the child dependent appear as active. He was further informed that he cannot be assisted because it's a holiday, the department that works with government employees is closed.

Million dollar question, what if I was experiencing an emergency and I needed to go to the hospital? Two, what ridiculous excuse was that they gave us?

He was asked to send a payslip, which he did the following morning. He even did a follow up call and he was told that they would get back to him. Today is the 16th of May and he has not head from them. Discovery has good offers but they need to up their game when it comes to customer service. I am still in wonder as to how and why I was removed from the medical aid. They failed dismally to explain that.

PS: We are medical aid shopping and are willing to pay more for a better service.