RN
Rudi N
1 reviews | Active since Jul 2017
02 Apr 2022, 14:23
Discover Poor Service
They decide to deduct a double premium from my account which amounted to almost R22k. They don't respond to email sent and now my bank has reversed the debit order due to insufficient funds because I obviously didn't budget for an additional R10500!! I'm out of the country so I cant even call them!! Poor service!!! Member number ***
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
04 Apr 2022, 07:34Dear Rudi N We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply04 Apr 2022, 07:34
Official
Dear Rudi N We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
RN
Rudi N's updateReviewer Update
04 Apr 2022, 17:06Yes, I received a reply and the person said that the debit order was returned because there wasn't enough funds. It seems that your accounts department aren't reading the emails I send. The debit order was returned yes...Because a DOUBLE PAYMENT WAS DEDUCTED!!! An additional R10500! Obviously I didn't budget for a double payment. Common guys!!
RN
Rudi N's update04 Apr 2022, 17:06
Reviewer Update
Yes, I received a reply and the person said that the debit order was returned because there wasn't enough funds. It seems that your accounts department aren't reading the emails I send. The debit order was returned yes...Because a DOUBLE PAYMENT WAS DEDUCTED!!! An additional R10500! Obviously I didn't budget for a double payment. Common guys!!
RN
Rudi N's updateReviewer Update
05 Apr 2022, 14:01Stil no response from Discovery!!!
RN
Rudi N's update05 Apr 2022, 14:01
Reviewer Update
Stil no response from Discovery!!!
Discovery Health's replyOfficial
06 Apr 2022, 11:25Dear Rudi N We’ve responded to your query. Regards Discovery Health Servicing Team
Discovery Health's reply06 Apr 2022, 11:25
Official
Dear Rudi N We’ve responded to your query. Regards Discovery Health Servicing Team