Discover Medical Aid Sucks

Minus 10 for poor customer service. An email was send together with claim stating that the claim must come from chronic and not my savings account on the 19th of Feb 2021. After speaking to consultant on that day, I completed the form and spoke to docter's office. Now today the 9th of March 2021 - I paid in total more than a R1000 out of my savings that was all suppose to be from the scheme. The reason for that is that somebody was sleeping on the job and now I must suffer. In 2020 I was still paying my full amount every month even when I was unemployed. No payment holidy from Discovery. Now I only want the R1000+ to come from the scheme - they have issues. First Chronic dpt did not phone me as I asked on the Discovery App and then she kicked me out of the App, then I phoned. Gentleman had me on hold for Chronic dpt for 15 minutes and then I was cut off. Discovery your customer service really stinks. I have heard from friends about other medical aids that doesn't give so much problems as Discovery. I have done everything right on my side. Why must I suffer this loss?