Discover Medical aid case manager delays causing issues for over 2 months

I have been trying since 12 December 2025 to get Discovery to correct a hospital authorisation date so that doctors’ claims can be processed and paid.

I reported again on 12 February 2026 that the update had still not been done. The matter was escalated and I was told it would be resolved within 2–3 working days. As of 19 February 2026, nothing has been actioned.

Because of this delay, doctors’ accounts that should be settled by Discovery remain unpaid, and I am now receiving threats of credit bureau listing.

This is extremely stressful, as the delay is due to an internal administrative issue. I urgently need the authorisation date corrected and confirmation that providers will be paid.