rR
riyaazdalvie R

1 reviews | Active since Jun 2013

06 Apr 2021, 11:45

Discover just how disappointed you can be.

Every day I am more disappointed, more taken aback by how Discovery seems to do anything possible not to ‘reward’ you with cash backs and discounts after having to jump through countless hoops to attain these. Blaming partners and not taking responsibility for systems clearly in disarray, I would strongly suggest that if you have any respect for yourself and your own time, just don’t bother. I have been back and forth with the Vitality team about issues with my cashbacks and Shoe Booster yet they making some lame excuses or blaming suppliers. Now I’m blatantly being ********** with my fuel rewards too and so you think you can actually contact them? I wonder if they incentivise the call center to try their best not to resolve anything.

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Replies (3)
Discovery Health
Discovery Health's reply06 Apr 2021, 12:47
Official
Dear Riyaaz

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply12 Apr 2021, 15:15
Official
Dear Riyaaz

We have been in contact with you to discuss your concerns.

Regards 
Discovery Health Servicing Team
rR
riyaazdalvie R's update14 Apr 2021, 14:04
Reviewer Update
I am happy that Discovery and particularly Siviwe has diligently and patiently been looking into the issues I’ve been having with my Cashbacks and rewards. I hope we’re able to get to the bottom of the Healthcare issue which has been a problem for way too long now as well as the other missing rewards abs Cashbacks that I have now also noticed. I am confident that this can be resolved and appreciate that it is being looked into.