Discover is comforting me with lies with regards to the refund

My name is Sharon. Discovery Health is not willing or rather aiming at resolving my matter. My matter regarding my refund is not being addressed accordingly. My query is currently roamin internally from pollar to post. The agents are not being honest as to where exactly my refunds issue. I spoke to more than 6 agents so far and they have being confirming how payment has been made into my capitec account. Since 29 April 2020 I have been waiting for the refund to reflect. My banking details were updated on time and even Briget confirmed that the claim was suspended and not yet processed. On the same breath Bianca even confirmed that I should expect paymebt withing 8 working days, which was supposed to have been on 10 May 2022 from 29 April 2022. I have an email from Pulane who too confirmed that payment was released into the capitec account. I feel like Disocvery agents are taking me for granted thereby not being honest on the information they provide to me. I am told that I will receive the money but nothing so far. I being made to wait and promised that the money will be cleared. They even made to go to Capitec to inquire if there are no technical glitches which might prevent the money to clear. I am told that the relevant department which releases the refund have too confirmed that the payment was released into the capitec account. These follow ups to have the refund paid are exhausting and draining. I owe Discovery nothing but they fail to assist me as their client.