Discover How Quickly They'll Take Your Money

Discovery Health, you are so quick to take your client's money but not to help them. I switched my plan over from company medical aid to private when I changed jobs in June. My new employer is international so my salary only reflects in my bank account around the 3rd of the month. I contacted Discovery Health on 8 July to change my direct debit date to yhe 10th of the month to be safe. I specifically asked the representative if I would be charged twice in August because she mentioned billing in arrears and she said no. Please feel free to bring up the call recording. Imagine my surprise when R4500 came off my bank account on the 1st of August. I call Discovery to be told that my direct debit jas been changed to the 10th, but I was debited on 1 August for July and will be debited AGAIN on 10 August for August. That's R9000 in 10 days. I don't have that kind of money. When I asked if there is anything I can do, I was told no. If I don't pay on the 10th, my account will be suspended. If I ask to suspend my account for August, I will be charged 2 premiums in September. So there is absolutely nothing I can do and Discovery doesn't care, as long as they get their money.

If I had of been advised by the Discovery representative when I changed the direct debit date that I would be charged twice in one month, I would never have changed the date.

The only reason I haven't cancelled is because my medical aid savings are used uo for the year and I would need to pay the balance back. But you can be sure that as soon as the end of the year rolls around, I will be cancelling my Discovery membership and moving to literally ANY other medical aid.

Thanks for nothing Discovery Health.