Discover how bad they have become. POOR POOR POOR.

I missed a payment and tried to bring my account up to date on their website. They have deducted the money from my account for 2 months but they sent me a letter canceling my cover. I have been trying for 4 hours today to get this resolved, *********** rude service, and a lack of follow through. I guess they are preparing for their NHI days. This used to be a market leader and shining example of a world-class African organisation now it's a shining example of a banana republic institution. Gouging customers unhelpful and POORLY trained consultants. now they want me to pay to get a declaration of health because of their *********** administration and **** poor communication. I'm not surprised their reputation is going to the dogs.