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Lee M

1 reviews | Active since Jun 2015

29 Jul 2022, 16:47

Discover horrible service and incompetence

I have PMB authorisation for my chronic disorder. I have 2 specialist consultations per year. The claim was processed from my saving, which is now depleted and now I owe over a R1500 to the specialist. On 20/07/2022 I was informed this will be corrected and today I find out the query was logged incorrectly. I received a statement from the Doctor informing me of the money I owe. This is terrible service from a Medical Aid that I have trusted for almost 9 years. I am disgusted by this.

0
Replies (6)
Discovery Health
Discovery Health's reply01 Aug 2022, 07:50
Official
Dear Lee M
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply01 Aug 2022, 12:38
Official
Dear Lee M 

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team

LM
Lee M's update02 Aug 2022, 09:18
Reviewer Update
Good day. My email did not go through. It returned as failed. Please can Tiffany contact me again
Discovery Health
Discovery Health's reply10 Aug 2022, 18:12
Official
Dear Lee M

Please check your emails for feedback from us.

Regards

Discovery Health Servicing Team

LM
Lee M's update10 Aug 2022, 22:02
Reviewer Update
I sincerely apologise for the complaint. The mistake was from the Dr’s side and not Discovery. The Dr’s rooms used the incorrect ICD 10 codes to claim, therefore the claim was done incorrectly. I withdraw my complaint.
Discovery Health
Discovery Health's reply19 Aug 2022, 08:31
Official
Dear Lee M

Thank you so much for taking the time to give us an update.

Regards

Discovery Health Servicing Team