Discover Health - Substandard and Mediocre Service!

I have had enough of the atrocious service Discovery pretends to provide to Bankmed members. Unfortunately, Bankmed, which is a closed medical scheme, elected to employ Discovery Health to perform its administrative function some years back. This despite receiving outstanding service from it´s previous administrator, Metropolitan. Ever since Discovery Health assumed the administrative function of Bankmed, the claims process has become a nightmare. It is literally impossible to submit claims to Discovery Heath without them stuffing the entire claim up, or certain portions of the claim.

My wife and I reside in Spain and we submit our monthly chronic medication claims for processing - a very simple process, which we have done for the past 30 plus years. Month after month I am faced with the sheer agony and frustration of submitted chronic medication claims being processed from my Medical Savings Account, instead of being processed as an insured benefit.

After complaint, after complaint, after complaint and many adverse reviews to hellopeter.com the paltry and pitiable service continues unabated - they simply cannot process a claim without making an unholy stuff-up of the submission.

I have attempted to contact Bankmed´s Principal Officer, Mr. Teddy Mosomothane, to convey my displeasure with the service provided to Bankmed Members by Discovery Health, regrettably employees at Discovery refuse to provide me with his contact details. So, the problem I have, continues unabated.

At one stage Discovery Health provided me with the contact details of a Team Leader, Julia Shaw, who took it upon herself to ensure that my claims were processed correctly. I received outstanding service from Julia, but she has since left the company and I once again face the agony and downright shocking service dished-up to me by their claims department.

Discovery are set to embark on a journey into the world of Banking by establishing their own Bank. Well, good luck to them, if they are unable to process a simple claim, what chance do they have of making a success of the complex world of Banking?

Discovery - over rated, poorly managed, shocking service! I will not renew my investments with them in future, they are indeed third rate!