AY
Alexis Y

1 reviews | Active since Feb 2018

26 Feb 2018, 11:11

Discover Health doesn't care about their clients - They just a money making entity

Discovery Healths 'authorisation team' who I have been told are a team of Doctors have continuously denied my operation and any treatment for my Lymphedema. They have had no desire to research the disease and just send generic emails saying that my pre-authorisation, claims etc will not be covered.

I have been paying Discovery Health for 20 years and this is how they treat their clients.

My total bills for my Lymph Node Transfer have come to R179 021.09 this included: Specialist surgeon, anaesthetist, ICU, general ward, scan, medication etc which I have had to pay out of my own pocket because Lymphedema is not seen as a 'problem' or 'recognised disease' according to Discovery Health.

0
Replies (4)
Discovery Health
Discovery Health's reply26 Feb 2018, 11:33
Official

Dear alexis-yapp

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

AY
Alexis Y's update26 Feb 2018, 12:03
Reviewer Update
Please ensure that one of the doctors or senior assessors are involved with the investigation as I do not want another generic email from one of your consultants. My Surgeon Dr Conrad Pienaar has been trying to speak to the team for over a week now.
AY
Alexis Y's update27 Feb 2018, 16:10
Reviewer Update
Still declining my treatment. Hope you can all sleep at night knowing that your ‘clients’ suffer.
Discovery Health
Discovery Health's reply28 Feb 2018, 14:05
Official

Dear alexis-yapp

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team