Discover Discovery

This is exactly the problem. After more than 20 days, I still do not have a straight answer. On Tuesday I was told I would have one in 2 days. Instead, I was sent forms with benefits I am already eligible for — which does not answer my specific question. I don’t need generic benefits packs or copy-paste “we’ve noted your concerns” replies. I need a clear, written answer that addresses the actual query I submitted. If I do not receive that by close of business Tuesday, I will be left with no option otehr than to escalate.