Discover customer service is pathetic.

Discovery has a reward system that always has glitches. I took part in the Personal Health Pathways 10 week challenge. On week 6 it not record my target completion. I logged a call and was told the system is having errors. I then completed the challenge on the 2nd of May. I was not rewarded the promised R750. I logged a call 8 May. I was told about a 2-3 day turnaround. I spoke to another agent 11 May and she said she would get back to me. Nothing even today, 3 days later. I went for a Pap smear as PHP promised R500 into my account. Never saw that. I have had a terrible experience each time I log a call with Discovery. They promise to get back to you. They never do. They have timelines that they themselves do not meet. Their App has frequent anomalies. Rather frustrating that one has to log a call almost every week even for the weekly challenges as the points at times do not load etc.