JW
Janek W

1 reviews | Active since Jul 2016

28 May 2024, 10:52

Dischem's ÏT System Down on Sunday May 26,2024 Could not Have medication Dispensed

Your IT system link with Dischem Pharmacies: I tried to order chronic medication Epitec from Dischem Bluecrane on Sunday between 12h00 and 13h00. Your system was "down". Could not wait due to personal circumstances until it came on. The pharmacist then dispensed it without alerting me (Dischem's fault). Why was your system down? Today without the chronic meds. in question I am suffering symptoms at work and that limits my ability to do my work properly and other problems. My monthly contributions are in excess of R32 K/month. You medical aid is there to assist me that is the definition of a medical aid! Plse provide me with an explanation by telephone ***. Plse do not call cell number!

0
Replies (5)
Discovery Health
Discovery Health's reply28 May 2024, 10:59
Official
Dear Janek W

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
JW
Janek W's update28 May 2024, 11:02
Reviewer Update
Please contact me on my landline @ *** extension 214
Discovery Health
Discovery Health's reply30 May 2024, 15:40
Official
Dear Janek W

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team
 
JW
Janek W's update30 May 2024, 16:31
Reviewer Update
Problem resolved unbeknownst to me the system was not "down"!
Discovery Health
Discovery Health's reply03 Jun 2024, 08:16
Official
Dear Janek W

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team