Disatisfied

I was referred to a specialist for my daughter on 25/10/2024, and was told to pay cash as they do not claim from the medical aid ( I don't blame them). I paid R1500.00 to the treating specialist, and sent the claim through the same day. I followed up 3 days later and was told that it is in the process. Until today no refund in my account, however the statement from Discovery that I received mentioned that it was paid to member on 31/10/2024 ( a distorted picture). I Followed up with them 3 times already and keep getting a different story, and I get pushed from pillar to post. On the 05/11/2024 I called and was told that they will escalate for the payment to be released, asap . On 06/11/2024 there was no payment in my account, so I called and was told that my bank details were suspended. When I posed the question as to why, the agent could not tell me. The agent then advised that they have been trying to dep the money , and it keeps bouncing back. ( I know that is nonscience because I work in a similar industry), now that upsets me because - 1 - bank details were uploaded and verified by Discovery in September 2023, and I had received a refund in the beginning of the year. 2. - there was no form of communication from Discovery to advise of this. I was then told, ( after i kicked up a stink yesterday ) that I need to speak to the banking department, of which they put me through. When I spoke to them they advised that nothing was wrong with my banking details, and I should speak to the finance department. I was put through to the finance department and they kept me on hold and then found myself through to the key care department. This whole process was approx 35 min on a call. The lady at the key care department advised that yesterday was the 5th date for processing my refund, and that today 07/11/2024 is the 6th day for the funds to be released, and still nothing. I want to say this to discovery, incase you were not aware, money does not grow on trees, and I was not born with a silver s**** in my mouth, I work hard for my money, and all I expected when faced with a situation like this, is some kind of consistency from a Conglomeration like Discovery. May I add this is not the only dissatisfied treatment I received from them, and with the previous review , I never even received communication back. The level of service that Discovery is displaying is despicable to say the least, and I am aware nothing will get done, about this query, However I feel people out there should know what they will be getting themselves into if they go this route for a medical aid.