Disappointment with Recent Changes at Discovery

My experience with Discovery has been positive over the past few years. However, I am deeply upset about the recent decision to cut our MSA funds, and it feels like there's nothing we can do about it. I feel compelled to express my frustration.

The timing of the notification, in late October and November, shows a lack of consideration for the fact that people are typically very busy during these periods. It's disheartening.

Justifying the 10 to 15% reduction in MSA funds by claiming it's not feasible is unacceptable. I'm now paying R600 more and receiving fewer MSA funds, which benefits no one but the company. I'm left feeling more financially burdened than before.

The day-to-day extender you provide is practically unusable due to the excessive red tape surrounding it. If transparency is truly valued, why weren't these changes communicated to the group company directly, instead of through a generic letter?

Furthermore, why weren't we given the opportunity to vote on this matter? We've been in a democracy for over 20 years; why couldn't this increase have been put to a vote? Now my entire MSA is depleted because physicians have seemingly surpassed the projections for 2024. Did your analytics foresee this?

With my family falling ill, I now have to scramble for funds. This situation is profoundly unfair. While decision-makers comfortably sit and make these choices, the public suffers. I wish someone would take action instead of offering empty apologies. I'm beyond frustrated and dissatisfied, and please refrain from sending me surveys; the ratings won't be favorable.