Disappointment with Discovery

I am extremely disappointed with Discovery. My mom is currently in hospital, her blood count is dangerously low and she is in a life threatening situation. However the application that was made on the 22 November for medication that could pull her out of a life threatening situation has now been sent for external review, even though the case worker told me that Dr knows best, apparently they still are in doubt of why my mom needs the medication and the Dr who knows her case inside and out. R15000 a month for a COMPREHENSIVE plan, and for what? Two weeks, two weeks to make a decision, it's nonsense. Discovery is definitely not in the business of saving lives.