Disappointment once again

Dear Discovery, Misrepresentation from a Call Centre Agent has cost me over R2000.00 how will this be resolved?

After applying online the Call Centre Agent contacted me for a free quotation on my request, I explained to this lady that I have two small children and want a plan where i would not have to pay through my neck with co-payments. So this lady explained that the "Classic Smart Plan" would be the best option for my family. I Specifically asked the lady about the waiting period as i was currently on the "Key Health Medical aid " where she rep**** to that there will only be a month waiting period if I make a payment before OR on 7 Nov 2018 as i did. And now tada!!!!! there is a three month waiting period that was not mentioned by the Call Centre Agent. AND I MADE MY PAYMENT BEFORE THE 7TH OF NOVEMBER 2018.... SO IN OTHER WORDS I HAVE TO PAY FOR FOUR MONTHS BEFORE I CAN REEP THE BENEFITS?? The lady that I spoke top today 10 DECEMBER 2018 told me because I was not on a medical aid for three months in 2015 it affects my "Status" or what ever and now I have to wait for four months??? I can only use MY Benefits from 28 Feb 2019? Then I asked for the company Secretary who told me that " he is not in that department he can not assist me" then just transferred me back to the useless call Centre.....

Please Discovery HELP ME!!!! I AM VERY DISAPPOINTED!