DISAPPOINTMENT IN DISCOVERY HEALTH

I am so very disappointed and would give minus a star if I could for Discovery Health. Both myself and my daughter have app**** for ex gratia and we have both been denied this WITHOUT REASONABLE EXPLANATIONS, and ONLY after making us wait for such a long time to get a DENIAL !!! This is nothing but Disgusting that you can deny people help after said person has stayed loyal to your Company for over 10 years now. Why does Discovery Health even have this financial aide available, if all you do is turn people away, especially when they need it most. I have been unemployed since Jan 2020 and requested ex gratia to get an MRI done, as there maybe a possible underlying cause for my Tinnitus, which I have been suffering with for over 2 years and which has rendered my unable to sleep properly, given me anxiety and there is so much more I want to say but my concentration is disrupted by the tinnitus. My daughter has impacted wisdom teeth and is in so much pain daily, that it affects her work. We both DO NOT HAVE a limitless supply of money to pay for these things and we were told to try requesting for ex gratia. I could go on and on but I don't have the strength to do this. DISCOVERY HEALTH, I hope you will answer this with reasons as to why you DENY people the help they need.