D"isappointment"-covery

D"isappointment"-covery . I have not received my medical aid card since I've signed up . I'm shocked at the response I received from one of the consultants regarding a claim that hasnt been paid for . I've been advised that the claim for my daughter going to "Casualty" at Northmed clinic would need to be paid by me as the claim was submitted late by the hospital /clinic and due to my MSA being finished Im liable for it .... however in future my daughter has cover for "casualty visits" . Im really disappointed in this and I'd like to understand why was this not explained when i signed up , why is it not being paid for now but in future can be paid for . Medical aid number ********** 61