Disappointment

I realise Discovery Health is big, and I am 'just a number'. But after 20 years of being a client, and sourcing multiple sources to prove my case, I did not even get a phone call to ask me about my concerns and why I have a need to get a procedure. It is just very disappointing. I am now paying for the procedure myself, which I am absolutely certain will save Discovery in the long run with the effects the problem is having on my health.