MM
Mercy M

1 reviews | Active since Sept 2012

28 Sept 2016, 09:33

Disappointment

<p>I am honestly disappointed in Discovery Health, I have been applying for medical aid for the past 6 months now. It's one thing after another, worse i am the one who always needs to call in to enquire about how far my application is. This is the second time i am applying and nothing seems to go the right way. When i call in and ask about my application something new is always needed. I send email not only does feedback take time but it always something that doesnt make sense, and when i eventually call in the new business consultant are always all over the place and not giving out same information. The sad part will be when one of my kids gets sick and ill be stranded.</p>

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Replies (2)
Discovery Health
Discovery Health's reply28 Sept 2016, 10:00
Official

Dear MMkhontwana

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply04 Oct 2016, 08:28
Official

Good day MMkhontwana

Thank you for bringing this issue to our attention. Please be in touch if you have any other concerns.

Regards
Nirvana