Disappointing services no answer 4 attempts

I called Discovery to query a keycare plus unpaid bill at a network hospital i called the line 4 times and each time the call cut after choosing the option it seems the services are not a priority How can A person with a low income be charged for a gown and test performed in hospital as part of an emergency and to top of the medical aid company does not bother to answer the phone once again disappointing service by Discovery health