Disappointing service from Discovery received

Discovery and Discovery vitality has disapointed me. After my debit order bounced last month, and I did a manual EFT Payment for all my outstanding discovery accounts, my vitality has been suspended. Contacted Discovery and was put through to 4 different people and not one could assist me to have my Vitality EFT payment allocated and my vitality re-activated. Not what I expect when I am paying and working my ass off to keep my vitality points up. You still have not contacted me to rectify the account and now I am LOSING my points because your accounts are too useless to allocate payments correctly.