Disappointing service from Discovery

I changed jobs in April 2015, which lead to my partner and myself changing our existing Discovery membership to me as the main member. From the beginning of this change I have only had problems, despite the fact that a dedicated broker assisted us at my place of work with our applications. First the date of transfer was incorrect, then membership cards were mailed to the incorrect address and now a refund of a claim has been paid into the incorrect bank account. When I called the call center, the feedback was given that I failed to complete a section specifically for claims reimbur*****ts.<br> The money was paid into my partner's old account which is no longer in use due to debt review and all. Nowhere on my application there is reference to this bank account at all. I asked reimbur*****ts to be made into my Capitec account, but apparently it does not include claim re-reimbur*****ts. I had to specifically complete that section separately. R1400 has been paid into an inactive ABSA account due to (in my opinion) poor administration by Discovery, but according to them all the responsibility comes back to me the member. I find this really frustrating and unacceptable.