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GJ
Gail J

1 reviews | Active since May 2019

16 Apr 2023, 09:57

Disappointing Service

Waiting for months for them to reverse a covid test (R500) from my medical savings. Sent all documentation to ***, but they just ignore all my emails. Do not phone me. Email only. I want this sorted immediately. It has taken too long.

0
Replies (6)
Discovery Health
Discovery Health's reply17 Apr 2023, 07:09
Official
Dear  Gail J

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
GJ
Gail J's update18 Apr 2023, 10:35
Reviewer Update
Now they are replying saying no document attached. Which it definitely was. And they are quering my banking details. Why? They already paid the R500 to my account, but they incorrectly took it off my Medical Aid Savings which they said they would reverse, but still haven't.
Discovery Health
Discovery Health's reply18 Apr 2023, 16:56
Official
Dear Gail J

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

GJ
Gail J's update18 Apr 2023, 17:20
Reviewer Update
I got an email saying it is being reprocessed. I hope this means reversed from my MSA. I will await urgent feedback.
Discovery Health
Discovery Health's reply24 Apr 2023, 07:52
Official
Dear Gail J

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

GJ
Gail J's update24 Apr 2023, 09:50
Reviewer Update
I have sent through the requested results (again).