Disappointing Service

I have a discovery medical aid from before 2016. i do not know details used by my employer when opening the medical scheme. i am now unable to login online, get help from the call centre or use any other service that i am paying for. i called the call centre to explain this and ask how do i retrieve my details or where can i go in person to rectify this and the consult, Lecresha Swartbooi was unable to help me instead she refers me to a site that does not grant me access beause i do not know username or password.

At this point i am disappointed with Discovery as they have shown no effort to assist me. no i need to know how to cancel this policy since i have been locked out of all services and they are not able to help.