Disappointing Service

I am very disappointed with the service I have received, I have not been on keyCare for about two and a half years and in the middle of the pandemic I was debited from my account. I have a very strict budget at the moment and cannot afford these unnecessary surprises.

I did enquire about this on the 2/07/2020 and was told by the consultant she would give me a call back regarding this, She called me back once to let me know she had not forgotten about me and then I never heard from her again. I was not debited again until this month. I am very disappointed, I have not received any communication in these years via phone call or email. If I owed money I am sure someone would have contacted me for this at a much sooner time.