Disappointing service

Since Discovery became a bank, service levels on the medical aid side have declined drastically. Despite paying my outstanding instalments six days ago and being advised that reinstatement would take 2–3 working days, my membership remains unresolved. When I contacted the call centre, the consultant refused to provide their surname. Previously, clients could deal with a dedicated service consultant; now one is forced to rely on an unaccountable call centre system. Being told the matter would be “escalated” and that I would receive a call back was entirely meaningless — no call was received. This level of service is unacceptable. I am extremely disappointed in Discovery Health