Disappointing service

Last year I had my own medical and was a member of Vitality. My wife had her own medical (a better scheme) but was not on Vitality. I app**** to join her medical aid as a dependent as I wanted better cover. In the application letter I made it clear I wanted to remain on Vitality (all my life, short term and investments are linked) but she did not ant to join. My medical aid is cancelled, I am admitted as a dependent on my wife's but my Vitality is cancelled. On calling and spending close to 45 mins on various calls I am now told that she needs to join Vitality as main member if I want to be on it. The reason for being a dependent member was to save money but now if she joins Vitality it costs me more. As a pensioner that is not what I want. In addition, she does not want to belong to Vitality as she does not care about the benefits and does not the points for any life etc cover. If somebody can help me and rectify the situation that I will appreciate that but I am now tired of wasting my time on the phone and using all my cell time (I don't have a land line).