Disappointing experience with Discovery call centre

Item: Discovery Health
Rating: 2
Author: Diane M

please can you give me some assistance with a discovery enquiry, I tried calling your call centre and was put on hold for 20 minutes and then the line went dead. It's a simple request and they should have been able to assist in me at the call centre. it was a very frustrating experience.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

25 Jan 2022, 07:06

Dear Diane M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply25 Jan 2022, 07:06

Official

Dear Diane M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

25 Jan 2022, 15:37

Dear Diane M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply25 Jan 2022, 15:37

Official

Dear Diane M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team