DISAPPOINTING DISCOVERY SERVICE!!!

As a husband of a wife with breast cancer, i am extremely disappointed in the shocking service and response rate from Discovery oncology department! Having discovered another cancerous tumour, her oncologist requires a petscan. My wife phoned Discovery and was told the case manager takes FIVE days to merely authorize it?? WHY so long?? We are living in anxiety wondering if her cancer has spread, and, despite chasing Discovery, the whole process will take a minimum of 10 days, before a petscan can be performed!!! Discovery should be FAR more efficient in responding to patients with terminal diseases like cancer!!! So disappointed in Discovery's lack of empathy and urgency!!