Disappointing Discovery - really poor service

Terrible customer experience. So I have been handed over by the Gynie who delivered my child over a year ago. Never received an account except the one received at my six week check up which I then just put in the discovery claims box at Sandton Medi Clinic, never heard anything so assumed it was paid. I now received this account again and sent it to discovery, I get an email saying where is my proof I submitted in time? Within the 4 month period? Proof of dropping in box? I then tell them the whole story over email, now i receive an email that my claim was paid last year, NO NO it wasn't, it is not the same claim. That was for Gynie appointments this was for the birth of my son that i just sent. Not R2700 you stating i claimed but for R20 000. This must be the most frustrating company to deal with as you never get actual help or even bother to phone and help. I will definitely not be calling them as you hold for hours. I had my twins 8 years ago when i was on Momentum, they were in ICU for 3 weeks and paid every cent what a pleasure. Guess you will be loosing another client to a medical aid that actually cares about their customers instead of just taking money.