Disappointing Discovery Health-- again.

Once again I feel the need to express my dissatisfaction with Discovery Health. A few years ago Discovery took months to pay me for a claim, even though the claim had been processed and approved; enquiries were addressed politely but achieved nothing. It seemed to be an exception and I just left it at that.

Last month (July), Discovery were due to pay us for two claims. The 'payment dates' stipulated on their statements are 6 July and 14 July, yet weeks later the payments have not been received. The first claim was submitted in December 2020! Because I had posted it and not kept a copy, I assumed it had been lost and left it at that. Yet in early July, it appeared on a statement with a (very convenient) date of service of 1 July 2021(!!), due to be paid on 6 July.

It's obvious why Discovery delays payments for as long as possible (and I feel for health care providers who suffer from this practice) but Discovery might be fast losing the trust and confidence of its clients.