Disappointing Discovery Health

I am disappointed with Discovery Health and frankly just fed up at this point. Disappointed because I was a member for years while all the perks that came with Vitality were free and you didn't have to pay for Vitality.

Now I rejoined Discovery Health and it hasn't even been 4 months and I'm experiencing this much havoc!

I initially got a quote for about R6000.00 a month later I was told my premium would increase to R7000.00 I was livid because I didn't understand why my quote was not based on the new pricing from the beginning? Why would I be given the impression that I would be paying R6000.00? Had I been given an estimate at least I would have worked around my finances and made a decisive decision.

After calming down I made means to work around that new price. I then offered multiple times to join the gap cover, but at this point, I couldn't because my premium had gone up! So I declined it!

Initially, i was informed that I would be on Vitality for 3 months as a trial. I was informed after the 3 months it would be discontinued should I wish not to continue with it. 3 months later vitality was now added on to my already high premium and there for the D/O is unsuccessful because there's not enough funds.

Who even called me to confirm that I did indeed agree to join Vitality? I am now told i had to cancel Vitality and unfortunately can only be discontinued end of May? I haven't even used for the free trial, let alone 30 more days because i need to give a 30-day notice for cancellation. And now my call will be retrieved to verify whether or not I agreed on the join or not?

Meanwhile, now I'm deemed as a non-paying client because 3 times my monthly premiums were unsuccessful. Really disappointed. really really disappointed 😒.

To top it all up, I've been on the call for over an hour!

I was finally assisted by a lady ***. Very helpful lady, very competent!