Disappointing customer service

Item: Discovery Health
Rating: 1
Author: Raheema H

Queried 2 claims 4 weeks ago, called multiple times over the 4 weeks to follow up and unable to speak to anyone due to being put on hold for hours. Decided to try the live chat agent on the website and still got no feedback one week later.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

18 Jan 2024, 12:15

Dear Raheema H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply18 Jan 2024, 12:15

Official

Dear Raheema H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

18 Jan 2024, 19:18

Dear Raheema H

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply18 Jan 2024, 19:18

Official

Dear Raheema H

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team