Disappointing client care

<p>I am a young woman who has never had experiance with medical aid companies.</p> <p>I had only heard good things about discovery, but I was very naive. I am sure there cover is good but their client care I recieved was horrible.</p> <p>I was phoned to do a quote over the phone, when i asked for someone to come out and see me to discuss things properly with me as i am new to this, i was told no they do it over the phone with this certain package. The sales consultant then continued to explain everything very fast and i did not understand half of it. I was emailed with a PDF to explain further, i again did not understand half the things.</p> <p>So eventually i took the medical aid as i need it for cronic purposes, she explain to me that they were taking of a fixed amount every month, we then discussed banking details.</p> <p>The current account at my bank that i was on couldnt be debited and i explained this to her, she said no worries as long as i inform them before the end of the month( 2016-09-31) it can be changed.</p> <p> </p> <p>I phoned them to change my banking details, this time i spoke to a different consultant and she explained that i need to fill in forms and send my ID with bank statments, by this point im quite upset as i was told two different things. I was phoned by the head of the department to find out why i gave the consaltant a bad review and i then explained the situation to her, she told me the second consultant was right and that she will flag my medical aid account so they know not to cancel it and that they will take it off the new bank account details. I then proceeded to fill in the forms and send them, come the end of the month( 2016-10-02) and they tried to debit of the old account, i then recieved an email to say my medical aid has been cancelled due to not paying.</p> <p> </p> <p>Now being extremly UPSET i again contacted the head of the department and explained that what she said will happen did not happen and that i was vey UPSET to how the situation was being handled, then told her they can start the debit order from the end of the next month as they were causing me INCONVENIENCE!!!</p> <p>This was then fine, come the end of this month and they took BOTH months premiums and I was not informed about this, i am left with nothing in my bank, i thought my money was ****** and i was in tears.</p> <p> </p> <p>I am DISGUSTED to how this whole situation has played out and i am EXTREMLY ANGRY with Discovery.</p> <p>They have poor client services and deal with siuations very unprofessional, they lie about things and contradicte themselves and promises are not followed through.</p> <p> </p> <p>I must now intrust my life in their hands with this kind of behaviour, I DONT THINK SO!!</p> <p> </p> <p> </p>