Disappointing and frustrating service ended with me cancelling my membership so I can pay off the surgeons fee.

An extremely frustrating and disappointing experience with Discovery Health after 9 months of back and forth with no feedback and me constantly having to follow up on a dispute claim. Someone dropped the ball and it was not me. I was diagnosed with a strangulated hernia which according to my GP was an emergency. I got to the hospital and obtained an Auth number for the procedure. At some point the Auth number was withdrawn and then reinstated (I can't remember the reasoning). Discovery paid the anesthetist in full however not the surgeon in full because apparently, it was not an emergency (Why one and not the other?). I am not a medical professional so did not question all of this at the time (regarding if it was in fact a emergency or not). The 9-month saga has been draining and culmulated in me cancelling my membership today. I won't even start with the Bot WhatsApp "chat platform". If you have tried to communicate on it you will know.