Disappointing.

We reached out to Discovery Health regarding our self-payment gap contributions, which have either not been updated or left unattended. For the past 6 weeks or so, I have had to contact Discovery telephonically every time we submitted a claim. Our self-payment gap has remained unchanged from the total displayed since our original call. During my conversation with Discovery, I was assured that a detailed report would be provided to me, but I have yet to receive it. This issue persists, and I kindly request your assistance.