CS
CECILIA S

1 reviews | Active since Sept 2010

08 Apr 2024, 10:10

Disappointing

I went in for an operation on the 12 of Feb at my 6 week appointment scans was done and confirmed that the operation was unsuccessful, it was advise that I go for a second opinion as I have lost trust in my current gynae i requested a different doctor. Booking was made on Friday for the this coming Tuesday at eleven but I was informed that the AUTH number will take 16 working hours and was informed that it was standard practice. Now I have to struggle to make another appointment that takes weeks as i was lucky to get this cancellation appointment or pay R1800 out of my pocket because I like to pay my medical aid just for the heck of it.. Can someone maybe tell these pre-cancer sell in me to just wait and not grow until discovery deem it okay for me to see a specialist with the money that I pay every month. how disappointing.

0
Replies (4)
Discovery Health
Discovery Health's reply08 Apr 2024, 10:38
Official
Dear CECILIA

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply08 Apr 2024, 10:38
Official
Dear CECILIA

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
CS
CECILIA S's update09 Apr 2024, 08:43
Reviewer Update
Thank you to call center agent Leigh Coetzee for assisting me , she was professional and fast. a asset you your company.
Discovery Health
Discovery Health's reply09 Apr 2024, 13:22
Official
Dear CECILIA

We’ve contacted you and addressed your concern. 

Regards Discovery Health Servicing Team