Disappointing!

<p>Dear Discovery</p> <p>Please advise why the debit order for Member Number: ********** 51 did not go through?</p> <p>Im very dissapointed in this because had i not call in to find out we wouldnt have known and my mother's account would have been suspended. Worse of all Bianca in your call centre tried to call my mom to authorise a debit order that is not in her name and said that its the company policy the poor old lady doesnt even know anything about this, why give her a call so early in the morning after 7am asking her about debit order resubmission?? i made my problem to call you and ask you why you didnt debit the account? no satisfactory answer was given...my mom is now worried about her cover that Discovery will just suspend her cover for no reason at all.</p> <p>how can we trust that this problem wont happen again, or must we wait until she is denied medical assistance because Discovery decided to suspend her account for jsut? well thats you will do if the funds are not paid, right?</p>